If your vehicle is safe to drive, the insurance company of the owner at fault will either ask you to take your car to a reputable repair shop, or will arrange for an appraiser to see your car, evaluate the damage, and make an estimate of repair costs.  
  No matter who makes the estimate, the expected repair costs are  only  an estimate at this point.  If more damage from the collision is found while repairs are being made, the shop and insurance company will reach an agreement about the extra work to be done and how much will be paid to do it.  
  Some insurance company's have repair shops to recommend-and some insurance company representatives really push you to use the approved shop.  In Connecticut, the choice of where the repair is done is yours.

Frequently Asked Questions

 


Q: I'm pretty sure my vehicle can be fixed.  Who's going to take care of it?

A:

If your vehicle is safe to drive, the insurance company of the owner at fault will either ask you to take your car to a reputable repair shop, or will arrange for an "appraiser" to see your car, evaluate the damage, and make an estimate of repair costs. 


No matter who makes the estimate, the expected repair costs are only an estimate at this point.  If more damage from the collision is found while repairs are being made, the shop and insurance company will reach an agreement about the extra work to be done and how much will be paid to do it. 


Some insurance company's have repair shops to recommend-and some insurance company representatives really push you to use the "approved" shop.  In Connecticut, the choice of where the repair is done is yours.


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Rocky Hill
2049 Silas Deane Highway
P.O. Box 129
Rocky Hill, CT 06067
Phone: 860-257-1000

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Norwich
441 Salem Turnpike
Bozrah, CT 06360
Phone: 860-866-6899

By Appointment Only

Get Directions

Brooklyn
257 Gorman Road
Brooklyn, CT 06239
Phone: 860-774-1699

By Appointment Only

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Storrs
17 Flaherty Road
Storrs, CT 06268
Phone: 860-456-4011

By Appointment Only

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Offices

Rocky Hill
2049 Silas Deane Highway
P.O. Box 129
Rocky Hill, CT 06067
Phone: 860-257-1000

Norwich
441 Salem Turnpike
Bozrah, CT 06360
Phone: 860-866-6899

By Appointment Only

Brooklyn
257 Gorman Road
Brooklyn, CT 06239
Phone: 860-774-1699

By Appointment Only

Storrs
17 Flaherty Road
Storrs, CT 06268
Phone: 860-456-4011

By Appointment Only

FAQs