There is a statute (written law) and a regulation from the Connecticut Insurance Department that describes the process an insurance company must use when calculating fair market value in case of a total loss. The rules, and other helpful information about car repairs, can be found on the Insurance Department's website at  www.ct.gov/cid/lib/cid/faqsauto.pdf  . 
  Basically, the insurance company must pay no less than the average of the vehicle's retail value that is listed in the used car guide from the National Automobile Dealer's Association,  www.nadaguides.com  and one other valuing service approved by the Insurance Commissioner. These valuing services are: 
  
 1) Automobile Red Book-Prism Business Media, Inc. 9800 Metcalf Avenue, Overland Park, KS 66282-2901 (800) 654-6776   www.pricedigest.com    
  2) Mitchell International, Inc. 9889 Willow Creek Road, San Diego, CA 92131 (800) 854-7030   www.mitchell.com    
  
 3) CCC Information Services, Inc. 222 Merchandise Mart, Suite 444, Chicago, IL 60654-005 (800) 621-8070   www.cccpathways.com    
  4) Audatex North America, Inc. (formerly ADP) Bishop Ranch 1, 6111 Bollinger Canyon Road, Suite 200, San Ramon, CA 94583 (925) 866-1100   www.audatex.us/    
  5) AutoBid Services, LLC, 8900 Indian Creek Parkway, Suite 450 Shawnee Mission, KS 66210 (800) 875-2217   www.autobid.com    
  
 6) Vehicle Valuation Service 1 South 450 Summit Ave., Suite 380 Oakbrook Terrace, IL 60181 (888) 475-9975   www.v-v-s.com    
  
 To this average is  added    applicable Connecticut sales tax on this amount,  less  the

My vehicle is a "total loss."; Are there any rules the insurance company must follow to calculate my vehicle's "fair market value"?

 

A:

There is a statute (written law) and a regulation from the Connecticut Insurance Department that describes the process an insurance company must use when calculating fair market value in case of a total loss.  The rules, and other helpful information about car repairs, can be found on the Insurance Department's website at www.ct.gov/cid/lib/cid/faqsauto.pdf


Basically, the insurance company must pay no less than the average of the vehicle's retail value that is listed in the used car guide from the National Automobile Dealer's Association, www.nadaguides.com and one other valuing service approved by the Insurance Commissioner.   These valuing services are:

 

1) Automobile Red Book-Prism Business Media, Inc. 9800 Metcalf Avenue, Overland Park, KS 66282-2901 (800) 654-6776 www.pricedigest.com  


2) Mitchell International, Inc. 9889 Willow Creek Road, San Diego, CA 92131 (800) 854-7030 www.mitchell.com   

 

3) CCC Information Services, Inc. 222 Merchandise Mart, Suite 444, Chicago, IL 60654-005 (800) 621-8070 www.cccpathways.com  


4) Audatex North America, Inc. (formerly ADP) Bishop Ranch 1, 6111 Bollinger Canyon Road, Suite 200, San Ramon, CA 94583 (925) 866-1100 www.audatex.us/


5) AutoBid Services, LLC, 8900 Indian Creek Parkway, Suite 450 Shawnee Mission, KS 66210 (800) 875-2217 www.autobid.com

 

6) Vehicle Valuation Service 1 South 450 Summit Ave., Suite 380 Oakbrook Terrace, IL 60181 (888) 475-9975 www.v-v-s.com 

 

To this average is added applicable Connecticut sales tax on this amount, less the "salvage value" as determined by the insurance company.  You can require the insurance company to document how it calculated your vehicle's value.


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Rocky Hill
2049 Silas Deane Highway
P.O. Box 129
Rocky Hill, CT 06067
Phone: 860-257-1000

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441 Salem Turnpike
Bozrah, CT 06360
Phone: 860-866-6899

By Appointment Only

Brooklyn
257 Gorman Road
Brooklyn, CT 06239
Phone: 860-774-1699

By Appointment Only

Storrs
17 Flaherty Road
Storrs, CT 06268
Phone: 860-456-4011

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